I have nothing but good things to say about the VyOS Support Engineers. I think Dmitriy has owned our last 2 ticket, and the rest of the Support Team have all helped out. Taras, Yuriy, Jose, (and I hope I didn’t miss anyone) are quick to contribute and answer any questions I have. I believe it was Taras that even updated the VyOS/VMware doc to clarify a few things that I needed help understanding.
My boss just recently purchased a VyOS Subscription, or license, because we were experiencing a couple bizarre issues during our VyOS refresh of 30+ routers. We were struggling due to a single “show-stopper” issue, month after month, and not able to proceed with the rest of the refresh project. My boss, Daya Rajaratnam, decided we needed to get Commercial Support and open proper tickets and also to show our support of the VyOS Team.
Just hours after our Support PO went thru, I opened a ticket. I gave it a relatively low priority so I would know what to expect with future tickets. Its was great to see a response from an Engineer in just a couple hours. Fast forward a few days and the root cause was identified, I had a simple workaround in place and working in production(and had learned a lot from other Support Engineers that had contributed). What a HUGE load off my back to have that issue resolved with a reliable fix. 5 Stars for service, knowledge, and going above and beyond. (Hell, can I give them 10 stars?).
4 days later I opened a second ticket about an unrelated VTI issue that had also been plaguing us for many months. The experience was equally impressive and I again had a simple and reliable workaround.
Working with this group was a real pleasure.