Mission Critical Support Subscription

Mission Critical subscription is meant for companies that rely on VyOS for their core networking and need prompt assistance. They offer a response time within hours, support over the phone and real-time communications over Slack or Microsoft teams, hands-on assistance for troubleshooting, disaster recovery, and system upgrades. Other benefits include priority feature requests and bugfixes, help with design and rollout planning.

This support subscription also include access to LTS software images for hardware and hypervisors from different vendors that you can deploy for staging and dev environments and add support when needed. High availability included at no additional cost.

Support channels
Annual	$ 6000
3 Years commitment-10%	$ 5400 / y
5 Years commitment-20%	$ 4800 / y
Deployments	HA Pair
Support portal
Email
Meetings (Zoom, Google Meets, MS Teams)
Chat
Phone
Technical Account Manager
Access to updates and source code
ISO image & source code
Priority bugfixes
Access to images for virtualization platforms
Generic KVM
Hyper-V
VMware OVA
Nutanix AHV
Proxmox VE (Cloud-Init)
OpenStack (Cloud-Init)
Access to images for bare metal platforms
SuperMicro
DellEMC
Lanner
SLA Coverage
Severity 1 / Reaction time	(up to) 1 Hour
Severity 2 / Reaction time	(up to) 1 Hour
Severity 3 / Reaction time	(up to) 24 Hours
Severity 4 / Reaction time	(up to) 72 Hours
Tickets	Unlimited
Special conditions	Retail, Partner

Is this subscription for me?

If your network serves essential services, critical infrastructure, or high-stakes operations, then our Mission-Critical Support subscription may be the ideal fit for you. Designed to provide top-tier assistance, stability, and reliability, ensuring your network’s optimal performance in the most demanding situations.

Talk to Sales

What’s included in support

Technical Support

Assistance with troubleshooting and resolving issues related to VyOS performance. This support may be available through various channels, such as phone, email, or a support portal.
Service Level Agreements (SLAs)

For enterprise customers, service level agreements may be provided, outlining the VyOS Team commitment to certain levels of performance, uptime, and response times.
Subscription Support

Assistance with subscription inquiries, activation, and management of subscriptions for the VyOS.
Bug Reporting and Feature Requests

Report bugs or request new features to be considered in future updates, and releases.
Compatibility and Integration Assistance

Guidance on integrating VyOS with various hardware and software components within the network.
Remote assistance

Proactively identify and address issues in the network via remote access/control sessions.
Software Updates and Patches

Access to regular software updates, releases, bug fixes, and security patches to ensure VyOS remains up-to-date and secure.

Need assistance with with your specific needs?

Our team can help you tailor the solution to your use case.

Talk to Expert

Resources

Here are some resources to help you learn more about VyOS, keep up with the development, and participate in it.

Still have a question?

Mission Critical Support Subscription

Support channels
Annual	$ 6000
3 Years commitment-10%	$ 5400 / y
5 Years commitment-20%	$ 4800 / y
Deployments	HA Pair
Support portal
Email
Meetings (Zoom, Google Meets, MS Teams)
Chat
Phone
Technical Account Manager
Access to updates and source code
ISO image & source code
Priority bugfixes
Access to images for virtualization platforms
Generic KVM
Hyper-V
VMware OVA
Nutanix AHV
Proxmox VE (Cloud-Init)
OpenStack (Cloud-Init)
Access to images for bare metal platforms
SuperMicro
DellEMC
Lanner
SLA Coverage
Severity 1 / Reaction time	(up to) 1 Hour
Severity 2 / Reaction time	(up to) 1 Hour
Severity 3 / Reaction time	(up to) 24 Hours
Severity 4 / Reaction time	(up to) 72 Hours
Tickets	Unlimited
Special conditions	Retail, Partner

Is this subscription for me?

Talk to Sales

What’s included in support

Technical Support

Assistance with troubleshooting and resolving issues related to VyOS performance. This support may be available through various channels, such as phone, email, or a support portal.
Service Level Agreements (SLAs)

For enterprise customers, service level agreements may be provided, outlining the VyOS Team commitment to certain levels of performance, uptime, and response times.
Subscription Support

Assistance with subscription inquiries, activation, and management of subscriptions for the VyOS.
Bug Reporting and Feature Requests

Report bugs or request new features to be considered in future updates, and releases.
Compatibility and Integration Assistance

Guidance on integrating VyOS with various hardware and software components within the network.
Remote assistance

Proactively identify and address issues in the network via remote access/control sessions.
Software Updates and Patches

Access to regular software updates, releases, bug fixes, and security patches to ensure VyOS remains up-to-date and secure.

Need assistance with with your specific needs?

Our team can help you tailor the solution to your use case.

Talk to Expert

Resources

Here are some resources to help you learn more about VyOS, keep up with the development, and participate in it.

Mission Critical Support Subscription

Support channels

Access to updates and source code

Access to images for virtualization platforms

Access to images for bare metal platforms

SLA Coverage

Is this subscription for me?

What’s included in support

Technical Support

Service Level Agreements (SLAs)

Subscription Support

Bug Reporting and Feature Requests

Compatibility and Integration Assistance

Remote assistance

Software Updates and Patches

Need assistance with with your specific needs?

Resources

Still have a question?

Mission Critical Support Subscription

Support channels

Access to updates and source code

Access to images for virtualization platforms

Access to images for bare metal platforms

SLA Coverage

Is this subscription for me?

What’s included in support

Technical Support

Service Level Agreements (SLAs)

Subscription Support

Bug Reporting and Feature Requests

Compatibility and Integration Assistance

Remote assistance

Software Updates and Patches

Need assistance with with your specific needs?

Resources

Still have a question?