Annual | $ 3000 |
---|---|
3 Years commitment-10% | $ 2700 / y billed annually |
5 Years commitment-20% | $ 2400 / y billed annually |
Deployments | HA Pair |
Support channels | |
Support portal | |
Meetings (Zoom, Google Meets, MS Teams) | |
Chat | |
Phone | |
Technical Account Manager | |
Access to updates and source code | |
ISO image & source code | |
Priority bugfixes | |
Access to images for virtualization platforms | |
Generic KVM | |
Hyper-V | |
VMware OVA | |
Nutanix AHV | |
Proxmox VE (Cloud-Init) | |
OpenStack (Cloud-Init) | |
Access to images for bare metal platforms | |
SuperMicro | |
DellEMC | |
Lanner | |
SLA Coverage | |
Severity 1 / Reaction time | (up to) 4 Hours |
Severity 2 / Reaction time | (up to) 4 Hours |
Severity 3 / Reaction time | (up to) 48 Hours |
Severity 4 / Reaction time | (up to) 72 Hours |
Tickets | Unlimited |
Special conditions | Retail, Partner |