Standard Support Subscription

The Standard subscription offers a response within the next business day. It’s meant for small companies or companies that use VyOS in non-critical production roles, but it’s also well-suited for companies that have VyOS specialists on-site and just want advice from the developers once in a while.

All support subscriptions also include access to LTS software images for hardware and hypervisors from different vendors that you can deploy for staging and dev environments and add support when needed. High availability included at no additional cost.


$ 1500

3 Years commitment-10%

$ 1350 / y billed annually

5 Years commitment-20%

$ 1200 / y billed annually


Single instance

Support channels

Support portalSupport portal
Meetings (Zoom, Google Meets, MS Teams)Meetings (Zoom, Google Meets, MS Teams)
Technical Account ManagerTechnical Account Manager

Access to updates and source code

ISO image & source codeISO image & source code
Priority bugfixesPriority bugfixes

Access to images for virtualization platforms

Generic KVMGeneric KVM
VMware OVAVMware OVA
Nutanix AHVNutanix AHV
Proxmox VE (Cloud-Init)Proxmox VE (Cloud-Init)
OpenStack (Cloud-Init)OpenStack (Cloud-Init)

Access to images for bare metal platforms


SLA Coverage

Severity 1 / Reaction time

Next Business Day

Severity 2 / Reaction time

Next Business Day

Severity 3 / Reaction time

72 Hours

Severity 4 / Reaction time

72 Hours



Special conditions

Retail, Partner

Is this subscription for me?

If you’re seeking reliable support for your network operations without the need for urgent issue resolution, our Standard Support subscription offers the ideal stepping stone. Designed to cater to the essentials of networking, this tier provides a solid foundation for maintaining a stable and functional network environment.

What’s included in support

  • Technical Support

    Assistance with troubleshooting and resolving issues related to VyOS performance. This support may be available through various channels, such as phone, email, or a support portal.

  • Service Level Agreements (SLAs)

    For enterprise customers, service level agreements may be provided, outlining the VyOS Team commitment to certain levels of performance, uptime, and response times.

  • Subscription Support

    Assistance with subscription inquiries, activation, and management of subscriptions for the VyOS.

  • Bug Reporting and Feature Requests

    Report bugs or request new features to be considered in future updates, and releases.

  • Compatibility and Integration Assistance

    Guidance on integrating VyOS with various hardware and software components within the network.

  • Remote assistance

    Proactively identify and address issues in the network via remote access/control sessions.

  • Software Updates and Patches

    Access to regular software updates, releases, bug fixes, and security patches to ensure VyOS remains up-to-date and secure.

Need assistance with with your specific needs?

Our team can help you tailor the solution to your use case.

Severity 1 - Critical


Severity 1

Production server or other mission-critical systems are down and no workaround is immediately available. You have had a substantial loss of service. Your business operations have been severely disrupted. Severity 1 support requires you to have dedicated resources available to work on the issue on an ongoing basis during your contractual hours.

Severity 2 - Major


Severity 2

Major functionality is severely impaired. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected. A major milestone is at risk. Ongoing and incremental installations are affected. A temporary workaround is available.

Severity 3 - Minor


Severity 3

Partial, non-critical loss of functionality of the software. Impaired operations of some components, but allows the user to continue using the software. Initial installation milestones are at minimal risk.

Severity 4 - General assistance

General assistance

Severity 4

Questions regarding configurations, consultations. Cosmetic issues.


Here are some resources to help you learn more about VyOS, keep up with the development, and participate in it.

Still have a question?

Log in to our support portal to find a solution or get expert help