Software Access Subscriptions

Annual subscription

No subscription

Free
Rolling release

Professional

€ 600
Subscribe

Corporate

€ 2400
Subscribe

Service Provider

Custom
Contact Us

Access to VyOS universal ISO image and source code

Rolling release source code
Rolling release ISO images
LTS release source code Long Term Support Release
LTS release ISO images Long Term Support Release

Best effort support

Access to public bug tracker and feature requests phabricator.vyos.net
Security advisories prior to public disclosure Private email list for security related notifications
Access to hotfixes and workarounds Access to security and hotfix releases, workarounds/temporary fixes when available
Migration assistance Migration from other software and hardware routers
Only basic configuration
Support for older VyOS versions For legacy VyOS 1.x.x
Support for Vyatta Core and vRouter Configuration maintenance only
Company level access domains Customers from the same domain are treated as coworkers. Valid email domain is required for access to privileged forum, downloads and support
1 domain
5 domains
Per request
Public support via forum Support via forums
Private support via support portal Support via web portal
Private support via email Support via email
SLA support subscriptions availability SLA backed support available as separate subscription

Access to special optimized images for virtualization platforms

Hyper-V image You can choose preferred hypervisor at checkout
1 hypervisor
VMware OVA image You can choose preferred hypervisor at checkout
1 hypervisor
Generic KVM image You can choose preferred hypervisor at checkout
1 hypervisor
Nutanix AHV image
Proxmox VE image (Cloud-Init)
OpenStack image (Cloud-Init)

Access to optimized images for bare metal platforms

Protectli Images for Protectli also available from Protectli directly
SuperMicro
1 hw platform
DellEMC
1 hw platform
EdgeCore
1 hw platform
Lanner
Legacy hardware support Support for deployments on legacy hardware
Additional HW platforms Additional hw platforms support will be added over time
Custom image builds (upon request) Creation of custom images for unsupported out-of-the-box hardware
1 hw platform
Custom image build maintenance Keep custom images inline with main LTS release at no additional cost

30 Day Money Back Guarantee

If you don't like our service for any reasons – we will refund you.

Support Subscriptions

Enjoy easy access to the support you select.

Service Type

Severity 1
Reaction
time
Solution
time
Severity 2
Reaction
time
Solution
time
Severity 3
Reaction
time
Solution
time
Severity 4
Reaction
time
Solution
time

Support Channels

Mission Critical
1
12
4
24
24
NA
72
NA
Phone, Slack, Web, Email
Production
4
24
8
24
48
NA
72
NA
Phone, Slack, Web, Email
Standard**
NBD
-
NBD
-
-
-
-
-
Web, Email

Reaction time - maximum time in hours for guarantied ticket response.

Solution time - time in hours for providing solution or workaround to resolve issue or reduce severity level.

* – your businessemail domain will be used to control access to forum and support portal .

** – basic - support Included with each cloud instance (AWS, Azure, GCP).

*** – prefered hypervisor/hardware platform can be selected at checkout.

**** – contributors that test and develop for this cloud, hardware platform or hypervisor.

Critical

Severity 1

Production server or other mission critical system(s) are down and no workaround is immediately available. You have had a substantial loss of service. Your business operations have been severely disrupted. Severity 1 support requires you to have dedicated resources available to work on the issue on an ongoing basis during your contractual hours.

Major

Severity 2

Major functionality is severely impaired. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected. A major milestone is at risk. Ongoing and incremental installations are affected. A temporary workaround is available.

Minor

Severity 3

Partial, non-critical loss of functionality of the software. Impaired operations of some components, but allows the user to continue using the software. Initial installation milestones are at minimal risk.

General assistance

Severity 4

Questions regarding configurations, consultations. Cosmetic issues.

Service Type

1 Year term

USD/EUR*

3 Years term 20% off

USD/EUR*

Payment options

Mission Critical per HA pair)
6000
14400
Wire Transer, ACH, SEPA
Production (per HA pair)
1500
3600
CC, Wire Transer, ACH, SEPA
Standard (per instance)
600
1440
CC, Wire Transer, ACH, SEPA

* - Prices are in Euro for countries from EEA and Middle East and in U.S. Dollar or local currency equivalent for rest of the world.

Prices does not include any taxes or import fees. Customers from Spain and from EU member states without valid VAT ID are subject to 21% VAT tax.

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