Software Access Subscriptions

Annual subscription

No subscription

Free
Rolling release

Contributor

Priceless
Become a contributor

Professional

€ 600
Subscribe

Corporate

€ 2400
Subscribe

MSP Subscription for Managed Service Providers

€ 8000
Subscribe

Software access Access to VyOS universal iso and platfom specific images

Rolling release source code
Rolling release binaries
LTS release source code
LTS release binary images * VyOS Long Term Support universal iso and platfom specific images

Support

Bug tracker and feature requests
Security advisories prior to public disclosure
Security hotfixes & workarounds * Access to security and hotfix releases. Workarounds and temporary fixes for security issues
Migration assistance
Support for older VyOS versions * Get support for VyOS 1.1.x series
Мigration only *
Мigration only
Support for Vyatta Core and vRouter
limited support
limited support
Support portal access domains * We control access via email domain so people from same company can self register and access to downloads and support functionality
1 domain
5 domains
Unlimited
Privileged forum access domains *
1 domain
1 domain
5 domains
As needed
Best effort support via forum.vyos.io
Best effort support via support.vyos.io
SLA support subscriptions
Discounts for professional services
50% off
15% off
30% off
up to 60% off

Virtualization deployment options (hypervisor optimized image)

VMware OVA image
Included
Included ***
Included
Included
Nutanix AHV image
Included
Included
Proxmox VE image
Included
Included ***
Included
Included
Hyper-V image
Included
Included ***
Included
Included
OpenStack image
OpenStack image available in Corp Software Access Subscription
Included
Included

Bare metal deployment options (hardware optimized image)

Protectli
Included
Included
Included
Included
SuperMicro
Included ***
Included
Included
DellEMC
Included ***
Included
Included
EdgeCore
Included ***
Included
Included
Custom image builds
Included
Included
Old Hardaware Support
Included
Included

CloudPack Addon (Gold Image - Unlimited instances)

Alibaba Cloud Image
Amazon Web Services AMI
Google Cloud Engine Image
10000€ - CloudPack
6000€ - CloudPack One
Per agreement
Microsoft Azure Image
VyOS available in Azure
Oracle Cloud Infrastructure Image
Packet Cloud
Included
Included
Included

30 Day Money Back Guarantee

If you don't like our service for any reasons – we will refund you.

Support Subscriptions

Enjoy easy access to the support you select.

Service Type

Severity 1
Reaction
time
Solution
time
Severity 2
Reaction
time
Solution
time
Severity 3
Reaction
time
Solution
time
Severity 4
Reaction
time
Solution
time

Support Channels

Mission Critical
1
12
4
24
24
NA
72
NA
Phone, Slack, Web, Email
Production
4
24
8
24
48
NA
72
NA
Phone, Slack, Web, Email
Standard**
NBD
-
NBD
-
-
-
-
-
Web, Email

Reaction time - maximum time in hours for guarantied ticket response.

Solution time - time in hours for providing solution or workaround to resolve issue or reduce severity level.

* – your businessemail domain will be used to control access to forum and support portal .

** – basic - support Included with each cloud instance (AWS, Azure, GCP).

*** – prefered hypervisor/hardware platform can be selected at checkout.

**** – contributors that test and develop for this cloud, hardware platform or hypervisor.

Critical

Severity 1

Production server or other mission critical system(s) are down and no workaround is immediately available. You have had a substantial loss of service. Your business operations have been severely disrupted. Severity 1 support requires you to have dedicated resources available to work on the issue on an ongoing basis during your contractual hours.

Major

Severity 2

Major functionality is severely impaired. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected. A major milestone is at risk. Ongoing and incremental installations are affected. A temporary workaround is available.

Minor

Severity 3

Partial, non-critical loss of functionality of the software. Impaired operations of some components, but allows the user to continue using the software. Initial installation milestones are at minimal risk.

General assistance

Severity 4

Questions regarding configurations, consultations. Cosmetic issues.

Service Type

1 Year term

USD/EUR*

3 Years term 20% off

USD/EUR*

Payment options

Mission Critical per HA pair)
6000
14400
Wire Transer, ACH, SEPA
Production (per HA pair)
1500
3600
CC, Wire Transer, ACH, SEPA
Standard (per instance)
600
1440
CC, Wire Transer, ACH, SEPA

* - Prices are in Euro for countries from EEA and Middle East and in U.S. Dollar or local currency equivalent for rest of the world.

Prices does not include any taxes or import fees. Customers from Spain and from EU member states without valid VAT ID are subject to 21% VAT tax.

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