Global Software Subscription

The Global subscription provides access to an array of images for bare metal and virtual platforms. It’s perfect for companies with larger networks and multiple platforms that use VyOS in different roles and network levels.

This subscription allows you to deploy an unlimited number of routers within multiple entities in multiple countries.

Support channels
Annual	$ 15000
3 Years commitment-10%	$ 13500 / y
5 Years commitment-20%	$ 12000 / y
Deployments	Unlimited on-premises deployments across multiple subsidiaries in multiple geographic regions
Support portal
Email
Meetings (Zoom, Google Meets, MS Teams)
Chat
Phone
Technical Account Manager
Access to updates and source code
ISO image & source code
Custom images upon request
Priority bugfixes
Access to images for virtualization platforms
Generic KVM
Hyper-V
VMware OVA
Nutanix AHV
Proxmox VE (Cloud-Init)
OpenStack (Cloud-Init)
Access to images for bare metal platforms
SuperMicro
DellEMC
Lanner
SLA Coverage
Severity 1 / Reaction time	Next Business Day
Severity 2 / Reaction time	Next Business Day
Severity 3 / Reaction time	(up to) 72 Hours
Severity 4 / Reaction time	(up to) 72 Hours
Tickets	Unlimited
Special conditions	Retail, Partner

Is this subscription for me?

If your organization requires rapid support with a Next Business Day (NBD) SLA and the versatility to implement VyOS across multiple companies, consider our Global Subscription. This plan supports businesses looking for a robust, top-tier networking solution with the convenience of unlimited deployments and assured NBD response times for support issues. Ideal for those overseeing complex networks across various entities, seeking reliability and fast support.

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What’s included in support

Technical Support

Assistance with troubleshooting and resolving issues related to VyOS performance. This support may be available through various channels, such as phone, email, or a support portal.
Service Level Agreements (SLAs)

For enterprise customers, service level agreements may be provided, outlining the VyOS Team commitment to certain levels of performance, uptime, and response times.
Subscription Support

Assistance with subscription inquiries, activation, and management of subscriptions for the VyOS.
Bug Reporting and Feature Requests

Report bugs or request new features to be considered in future updates, and releases.
Compatibility and Integration Assistance

Guidance on integrating VyOS with various hardware and software components within the network.
Remote assistance

Proactively identify and address issues in the network via remote access/control sessions.
Software Updates and Patches

Access to regular software updates, releases, bug fixes, and security patches to ensure VyOS remains up-to-date and secure.