phone
+1 844 980 2188

Can be purchased stand alone or jointly with On-prem or Cloud subscriptions to level up support.

Standard Subscription
Standard
$ 125 / month
Billed annually
Single Instance
Deployments

Support channels

YesSupport portal
YesEmail
NoMeetings (Zoom, Google Meets, MS Teams)
NoChat (Slack, MS Teams)
NoPhone
NoTechnical Account Manager

Access to updates and source code

YesSecurity hotfixes
NoPriority bugfixes

Access to images for virtualization platforms

No

Access to images for bare metal platforms

No

SLA level upgrades available for the following clouds

No

SLA levels

8×5
Coverage
NBD
Severity 1 | Reaction time
NBD
Severity 2 | Reaction time
72 h
Severity 3 | Reaction time
72 h
Severity 4 | Reaction time
10
Tickets

Payment options

YesPO\Invoice
YesThrough resellers
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Production Subscription
Production
$ 250 / month
Billed annually
High Availability Pair
Deployments

Support channels

YesSupport portal
YesEmail
YesMeetings (Zoom, Google Meets, MS Teams)
YesChat (Slack, MS Teams)
NoPhone
NoTechnical Account Manager

Access to updates and source code

YesSecurity hotfixes
NoPriority bugfixes

Access to images for virtualization platforms

KVM
Hyper-V
VMware
Nutanix
Proxmox
OpenStack

Access to images for bare metal platforms

Supermicro
Dell EMC
Edgecore
Lanner

SLA level upgrades available for the following clouds

Amazon AWS
Microsoft Azure
Google Cloud
Oracle Cloud

SLA levels

24/7
Coverage
4 h
Severity 1 | Reaction time
4 h
Severity 2 | Reaction time
48 h
Severity 3 | Reaction time
72 h
Severity 4 | Reaction time
unlimited
Tickets

Payment options

YesPO\Invoice
YesThrough resellers
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Mission Critical
Mission Critical
$ 500 / month
Billed annually
High Availability Pair
Deployments

Support channels

YesSupport portal
YesEmail
YesMeetings (Zoom, Google Meets, MS Teams)
YesChat (Slack, MS Teams)
YesPhone
YesTechnical Account Manager

Access to updates and source code

YesSecurity hotfixes
YesPriority bugfixes

Access to images for virtualization platforms

KVM
Hyper-V
VMware
Nutanix
Proxmox
OpenStack

Access to images for bare metal platforms

Supermicro
Dell EMC
Edgecore
Lanner

SLA level upgrades available for the following clouds

Amazon AWS
Microsoft Azure
Google Cloud
Oracle Cloud

SLA levels

24×7
Coverage
1 h
Severity 1 | Reaction time
1 h
Severity 2 | Reaction time
24 h
Severity 3 | Reaction time
72 h
Severity 4 | Reaction time
unlimited
Tickets

Payment options

YesPO\Invoice
YesThrough resellers
Toggle

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Looking for subscription for education or non profit?

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