Support Subscriptions

Standard Single Instance Next-business-day SLA for Severity 1 / 2 incidents Support via email / portal Access to Universal ISO 5 Year Subscription-20% $1600/ year Billed Annually, per device 3 Year Subscription-10% $1800/ year Billed Annually, per device Annual $2000/ year Billed Annually, per device Show Details	Production High Availability Pair 4-hour SLA for Severity 1 / 2 incidents Support via email, private chat (Slack or MS Teams) and meetings Access to all LTS images 5 Year Subscription-20% $2400/ year Billed Annually, per HA Pair 3 Year Subscription-10% $2700/ year Billed Annually, per HA Pair Annual $3000/ year Billed Annually, per HA Pair Show Details	Mission Critical High Availability Pair 1 hour SLA for Severity 1 / 2 incidents Support via email, private chat (Slack or MS Teams), meetings and phone Access to all LTS images Custom images upon request Dedicated Technical Account Manager Priority bug fixes 5 Year Subscription-20% $4800/ year Billed Annually, per HA Pair 3 Year Subscription-10% $5400/ year Billed Annually, per HA Pair Annual $6000/ year Billed Annually, per HA Pair Show Details

Subscriptions