phone

Subscriptions

Commitment:

SLA Support subscription covers two devices in HA (VRRP). Can be purchased stand alone or jointly with On-prem or Cloud subscriptions to level up support.

Standard Subscription
Standard
$ 125 / month
Billed annually
YesForm
YesSupport portal
YesEmail
NoRemote Support
NoSlack/Teams
NoPhone

Access to updates and source code

YesISO image & source code
YesSecurity hotfixes
NoPriority bugfixes

Access to images for virtualization platforms

No

Access to images for bare metal platforms

No

Access to cloud images via private offers

No

SLA levels

8×5Coverage
NBDSeverity 1 | Reaction time
NBDSeverity 2 | Reaction time
72Severity 3 | Reaction time
72Severity 4 | Reaction time
10Tickets
via PartnersSpecial conditions

Payment options

YesPOInvoice
YesThrough resellers
YesCredit card (online)
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Production Subscription
Production
$ 250 / month
Billed annually

Support channels

YesForum
YesSupport portal
YesEmail
YesRemote Support
YesSlack/Teams
NoPhone

Access to updates and source code

YesISO image & source code
YesSecurity hotfixes
YesPriority bugfixes

Access to images for virtualization platforms

KVM
Hyper-V
VMware
Nutanix
Proxmox
OpenStack

Access to images for bare metal platforms

Supermicro
Dell EMC
Edgecore
Lanner

Access to cloud images via private offers

Amazon AWS
Microsoft Azure
Google Cloud
Oracle Cloud

SLA levels

24/7Coverage
4Severity 1 | Reaction time
4Severity 2 | Reaction time
48Severity 3 | Reaction time
72Severity 4| Reaction time
unlimitedTickets
via PartnersSpecial conditions

Payment options

YesPOInvoice
YesThrough resellers
YesCredit card (online)
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Mission Critical
Mission Critical
$ 500 / month
Billed annually

Support channels

YesForum
YesSupport portal
YesEmail
YesRemote Support
YesSlack/Teams
YesPhone

Access to updates and source code

YesISO image & source code
YesSecurity hotfixes
YesPriority bugfixes

Access to images for virtualization platforms

KVM
Hyper-V
VMware
Nutanix
Proxmox
OpenStack

Access to images for bare metal platforms

Supermicro
Dell EMC
Edgecore
Lanner

Access to cloud images via private offers

Amazon AWS
Microsoft Azure
Google Cloud
Oracle Cloud

SLA levels

24×7Coverage
1Severity 1 | Reaction time
1Severity 2 | Reaction time
24Severity 3 | Reaction time
72Severity 4 | Reaction time
unlimitedTickets
via Partners or DirectSpecial conditions

Payment options

YesPOInvoice
YesThrough resellers
YesCredit card (online)
Toggle

Looking for subscription options for educational or non-profit institutions?

Looking for subscription for education or non profit?

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