Commitment:
Can be purchased stand alone or jointly with On-prem or Cloud subscriptions to level up support.
 | |
| Standard | |
| $ 125 / month Billed annually | |
Single Instance | Deployments |
|---|---|
Support channels | |
 | Support portal |
| |
 | Meetings (Zoom, Google Meets, MS Teams) |
| Chat (Slack, MS Teams) |
| Phone |
| Technical Account Manager |
Access to updates and source code | |
| Security hotfixes |
| Priority bugfixes |
Access to images for virtualization platforms | |
| |
Access to images for bare metal platforms | |
| |
SLA level upgrades available for the following clouds | |
| |
SLA levels | |
8×5 | Coverage |
NBD | Severity 1 | Reaction time |
NBD | Severity 2 | Reaction time |
72 h | Severity 3 | Reaction time |
72 h | Severity 4 | Reaction time |
10 | Tickets |
Payment options | |
| PO\Invoice |
| Through resellers |
 | |
 | |
| Production | |
| $ 250 / month Billed annually | |
High Availability Pair | Deployments |
|---|---|
Support channels | |
| Support portal |
| |
| Meetings (Zoom, Google Meets, MS Teams) |
| Chat (Slack, MS Teams) |
| Phone |
| Technical Account Manager |
Access to updates and source code | |
| Security hotfixes |
| Priority bugfixes |
Access to images for virtualization platforms | |
      | |
Access to images for bare metal platforms | |
    | |
SLA level upgrades available for the following clouds | |
    | |
SLA levels | |
24/7 | Coverage |
4 h | Severity 1 | Reaction time |
4 h | Severity 2 | Reaction time |
48 h | Severity 3 | Reaction time |
72 h | Severity 4 | Reaction time |
unlimited | Tickets |
Payment options | |
| PO\Invoice |
| Through resellers |
| |
 | |
| Mission Critical | |
| $ 500 / month Billed annually | |
High Availability Pair | Deployments |
|---|---|
Support channels | |
| Support portal |
| |
| Meetings (Zoom, Google Meets, MS Teams) |
| Chat (Slack, MS Teams) |
| Phone |
| Technical Account Manager |
Access to updates and source code | |
| Security hotfixes |
| Priority bugfixes |
Access to images for virtualization platforms | |
| |
Access to images for bare metal platforms | |
| |
SLA level upgrades available for the following clouds | |
| |
SLA levels | |
24×7 | Coverage |
1 h | Severity 1 | Reaction time |
1 h | Severity 2 | Reaction time |
24 h | Severity 3 | Reaction time |
72 h | Severity 4 | Reaction time |
unlimited | Tickets |
Payment options | |
| PO\Invoice |
| Through resellers |
| |
