Standard | Production | Mission Critical |
Standard | Production | Mission Critical |
Production server or other mission-critical systems are down and no workaround is immediately available. You have had a substantial loss of service. Your business operations have been severely disrupted. Severity 1 support requires you to have dedicated resources available to work on the issue on an ongoing basis during your contractual hours.
Major functionality is severely impaired. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected. A major milestone is at risk. Ongoing and incremental installations are affected. A temporary workaround is available.
Partial, non-critical loss of functionality of the software. Impaired operations of some components, but allows the user to continue using the software. Initial installation milestones are at minimal risk.
Questions regarding configurations, consultations. Cosmetic issues.
We want to interact not only with our customers, investors and employees, but also with local communities and the society in general. We try to understand how we can, as a provider of a network OS that runs on a wide range of hardware, virtual machines and cloud providers, contribute to resolving social issues for the sustainable development of society.
Here are some resources to help you learn more about VyOS, keep up with the development, and participate in it.
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