Commitment:
Can be purchased stand alone or jointly with On-prem or Cloud subscriptions to level up support.
Standard | |
$ 125 / month Billed annually | |
Single Instance | Deployments |
---|---|
Support channels | |
Support portal | |
Meetings (Zoom, Google Meets, MS Teams) | |
Chat (Slack, MS Teams) | |
Phone | |
Technical Account Manager | |
Access to updates and source code | |
Security hotfixes | |
Priority bugfixes | |
Access to images for virtualization platforms | |
Access to images for bare metal platforms | |
SLA level upgrades available for the following clouds | |
SLA levels | |
8×5 | Coverage |
NBD | Severity 1 | Reaction time |
NBD | Severity 2 | Reaction time |
72 h | Severity 3 | Reaction time |
72 h | Severity 4 | Reaction time |
10 | Tickets |
Payment options | |
PO\Invoice | |
Through resellers | |
Production | |
$ 250 / month Billed annually | |
High Availability Pair | Deployments |
---|---|
Support channels | |
Support portal | |
Meetings (Zoom, Google Meets, MS Teams) | |
Chat (Slack, MS Teams) | |
Phone | |
Technical Account Manager | |
Access to updates and source code | |
Security hotfixes | |
Priority bugfixes | |
Access to images for virtualization platforms | |
Access to images for bare metal platforms | |
SLA level upgrades available for the following clouds | |
SLA levels | |
24/7 | Coverage |
4 h | Severity 1 | Reaction time |
4 h | Severity 2 | Reaction time |
48 h | Severity 3 | Reaction time |
72 h | Severity 4 | Reaction time |
unlimited | Tickets |
Payment options | |
PO\Invoice | |
Through resellers | |
Mission Critical | |
$ 500 / month Billed annually | |
High Availability Pair | Deployments |
---|---|
Support channels | |
Support portal | |
Meetings (Zoom, Google Meets, MS Teams) | |
Chat (Slack, MS Teams) | |
Phone | |
Technical Account Manager | |
Access to updates and source code | |
Security hotfixes | |
Priority bugfixes | |
Access to images for virtualization platforms | |
Access to images for bare metal platforms | |
SLA level upgrades available for the following clouds | |
SLA levels | |
24×7 | Coverage |
1 h | Severity 1 | Reaction time |
1 h | Severity 2 | Reaction time |
24 h | Severity 3 | Reaction time |
72 h | Severity 4 | Reaction time |
unlimited | Tickets |
Payment options | |
PO\Invoice | |
Through resellers | |