Standardarrow

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    Single Instance

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    Next-business-day SLA for Severity 1 / 2 incidents

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    Support via email / portal

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    Access to Universal ISO

  • 5 Year Subscription-20%

    Billed annually

    Or

  • 3 Year Subscription-10%

    Billed annually

    Or

  • Annual

    Billed annually

    Or

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Productionarrow

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    High Availability Pair

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    4-hour SLA for Severity 1 / 2 incidents

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    Support via email, private chat (Slack or MS Teams) and meetings

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    Access to all LTS images

  • 5 Year Subscription-20%

    Billed annually

    Or

  • 3 Year Subscription-10%

    Billed annually

    Or

  • Annual

    Billed annually

    Or

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Mission Criticalarrow

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    High Availability Pair

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    1 hour SLA for Severity 1 / 2 incidents

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    Support via email, private chat (Slack or MS Teams), meetings and phone

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    Access to all LTS images

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    Custom images upon request

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    Dedicated Technical Account Manager

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    Priority bug fixes

  • 5 Year Subscription-20%

    Billed annually

    Or

  • 3 Year Subscription-10%

    Billed annually

    Or

  • Annual

    Billed annually

    Or

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Severity 1

Critical

Severity 1

Production server or other mission-critical systems are down and no workaround is immediately available. You have had a substantial loss of service. Your business operations have been severely disrupted. Severity 1 support requires you to have dedicated resources available to work on the issue on an ongoing basis during your contractual hours.

Severity 2

Major

Severity 2

Major functionality is severely impaired. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected. A major milestone is at risk. Ongoing and incremental installations are affected. A temporary workaround is available.

Severity 3

Minor

Severity 3

Partial, non-critical loss of functionality of the software. Impaired operations of some components, but allows the user to continue using the software. Initial installation milestones are at minimal risk.

Severity 4

General assistance

Severity 4

Questions regarding configurations, consultations. Cosmetic issues.

Looking for subscription options for educational or non-profit institutions?

Looking for subscription options for educational or non-profit institutions?

We want to interact not only with our customers, investors and employees, but also with local communities and the society in general. We try to understand how we can, as a provider of a network OS that runs on a wide range of hardware, virtual machines and cloud providers, contribute to resolving social issues for the sustainable development of society.

Resources

Here are some resources to help you learn more about VyOS, keep up with the development, and participate in it.

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