Production server or other mission-critical systems are down and no workaround is immediately available. You have had a substantial loss of service. Your business operations have been severely disrupted. Severity 1 support requires you to have dedicated resources available to work on the issue on an ongoing basis during your contractual hours.
Major functionality is severely impaired. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected. A major milestone is at risk. Ongoing and incremental installations are affected. A temporary workaround is available.
Partial, non-critical loss of functionality of the software. Impaired operations of some components, but allows the user to continue using the software. Initial installation milestones are at minimal risk.
Questions regarding configurations, consultations. Cosmetic issues.
PAYG subscriptions at public cloud platforms are convenient for many customers. We provide official VyOS images on multiple cloud marketplaces for easy deployment, at an affordable price. On certain cloud platforms annual options are available and provide significant cost savings. To help customers keep their cloud expenses predictable, we offer “cloud packs” — subscriptions that allow you to deploy an unlimited number of cloud instances for a fixed yearly fee.
30 000/ per year
Cloud Pack One is for companies that use a single cloud platform vendor exclusively. It allows you to deploy an unlimited number of instances in any single cloud of your choice. Additionally, it offers you access to LTS release images for on-premises deployments, on the same terms as the Corporate Software Access Subscription.
50 000/ per year
Cloud Pack Enterprise allows you to deploy an unlimited number of instances in all public clouds we support now or will support in the future. You also receive all benefits of the Corporate Software Access Subscription with it.
For MSPs and CSPs who are looking to offer versatile networking solutions based on VyOS, we offer a special collaboration model that does not require an upfront investment.